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Printer Repair Flow ChartPrinter

  • Stop by anytime to drop-off your Inkjet, Multi-Function, or Laserjet Printer.
  • It is suggested to bring the AC adapter that plugs into the wall and any items that could be the cause of the problem like USB or Parallel cable. Also bring any discs that came with the printer, but don't worry the discs in most cases are not needed.
  • A technician will examine your printer and do a quick on the spot FREE diagnostic to see approximately the cost of repair. That way if it is not cost effective to repair you don't have to sink money in to it. If it is worth repairing the technician will sign in your machine. There is a $29 for all printers.
  • We do not order parts for inkjet printers since it is not cost effective.
  • Your printer will then be diagnosed and depending on what you and the technician decided on as the best fix we will go forth with the repair.
  • If any problems arise during the repair we will contact you immediately before continuing the repair.
  • If we order a part allow up to 14 business days for the shipment. We order parts direct and sometimes are delivered from overseas. Occasionally multiple parts must be ordered to complete the job.
  • If you decide not to fix the printer then the diagnostic fee is charged, otherwise the diagnostic fee is applied to the labor and actually never occurs.
  • You will be called to pick up your printer. At that time you can ask questions about the repair and get a chance to make any additions to the work order. Repairs must be picked up within 30 days of completion or they will be sold to recover repair costs. MOST REPAIRS ARE COMPLETED IN 48 HOURS.