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Apple Desktop Repair Flow ChartApple

  • Stop by anytime to drop-off your desktop. It is suggested to bring any items that could be the cause of the problem like mice and keyboards.
  • Also bring any discs that came with the machine, but don't worry the discs in most cases are not needed.
  • A technician will speak with you and examine your desktop for the best repair options and sign in your machine.
  • There is a $29 diagnostic fee for diagnosing the cause of the problem.
  • Your desktop will then be diagnosed and you will be contacted, depending on what you and the technician decided on as the best fix we will go forth with the repair.
  • If any problems arise during the repair we will contact you immediately before continuing the repair.
  • If the machine is under warranty we can handle the warranty for you. This costs $79 and may take up to 14 days or more depending on apple's turnaround time.
  • If you decide not to fix the desktop then the $29 diagnostic fee is charged, otherwise the diagnostic fee is applied to the labor and actually never occurs.
  • You will be called to pick up your machine. At that time you can ask questions about the repair and get a chance to make any additions to the work order.
  • Repairs must be picked up within 30 days of completion or they will be sold to recover repair costs. MOST REPAIRS ARE COMPLETED IN 24-48 HOURS.

 

Apple Laptop Repair Flow Chart

  • Stop by anytime to drop-off your laptop. It is suggested to bring the AC adapter that plugs into the wall and any items that could be the cause of the problem like mice and keyboards.
  • Also bring any discs that came with the machine, but don't worry the discs in most cases are not needed.
  • A technician will speak with you and examine your laptop for the best repair options and sign in your machine.
  • There is a $49 diagnostic fee for diagnosing the exact cause of the problem.
  • Your laptop will then be diagnosed and you will be contacted, depending on what you and the technician decided on as the best fix we will go forth with the repair.
  • If any problems arise during the repair we will contact you immediately before continuing the repair.
  • If we order a part allow up to 14 business days for the shipment. We order parts direct and sometimes are delivered from overseas. Occasionally multiple parts must be ordered to complete the job.
  • If the machine is under warranty we can handle the warranty for you. This costs $79 and may take up to 14 days or more depending on apple's turnaround time.
  • If you decide not to fix the laptop then the $49 diagnostic fee is charged, otherwise the diagnostic fee is applied to the labor and actually never occurs.
  • You will be called to pick up your machine. At that time you can ask questions about the repair and get a chance to make any additions to the work order.
  • Repairs must be picked up within 30 days of completion or they will be sold to recover repair costs. MOST REPAIRS ARE COMPLETED IN 24-48 HOURS.